Terms of service
Last updated: 21.08.2026
ONLINE SERVICE AND STORE TERMS AND CONDITIONS
For the www.eltrike.eu platform — EL TRIKE Vehicles and Service
Service Provider / Seller: | HService
Headquarters / Address: | ul. Jagodowa 13c, 44-109 Gliwice, Poland
Tax Identification Number: | 969-166-40-25
Contact / Email: | office@hservice24.pl | Tel: +48 501 448 630
Website address: | www.eltrike.eu
Subject of the service: | EL TRIKE — carving electric tricycle, parts and accessories
§ 1. General Provisions
1. These Terms and Conditions define the rules for using the online store and providing service available at www.eltrike.eu.
2. The owner and service provider of the website is HService, with its registered office at 13c Jagodowa Street, 44-109 Gliwice, Tax Identification Number (NIP): 969-166-40-25, email: office@hservice24.pl, phone: +48 501 448 630.
3. The website specializes in the sale, technical consulting, modifications, and comprehensive servicing of EL TRIKE vehicles (carving electric tricycles) and dedicated components (BMS batteries, controllers, swing and braking systems).
4. Acceptance of these Terms and Conditions is a condition for using the website or placing an order for EL TRIKE vehicle service.
§ 2. Definitions
• Customer / Service Recipient: A natural person with full legal capacity, a legal entity, or an organizational unit without legal personality using the services of the Website.
• Consumer: A natural person entering into a legal transaction with a business not directly related to their business or professional activity.
• Equipment: An EL TRIKE carving electric tricycle, its components, batteries, controllers, or additional equipment submitted for service/repair or sold.
• Service: Repair, inspection, diagnostics, modification, or balancing of the mechanical and electronic systems of an EL TRIKE tricycle provided by HService.
§ 3. EL TRIKE Service Services
1. A service request for an EL TRIKE tricycle can be submitted electronically (e-mail: office@hservice24.pl) or in person at the company's headquarters at 13c Jagodowa Street in Gliwice, after prior arrangement.
2. Before commencing the repair or modification of an EL TRIKE vehicle, HService performs an initial diagnostic and provides the Customer with a cost estimate and estimated completion time.
3. Due to the specific nature of the carving design (tilting systems, elastomers, dedicated batteries, and BMS), replacement parts are performed using original components or high-quality replacements approved by the service technician.
4. The Customer will be notified by phone or email about the pickup or shipment of the repaired EL TRIKE vehicle. Vehicle pickup will take place after payment for the service and parts has been made.
§ 4. Orders and Payments in the Store
1. Prices of goods and services listed on the website www.eltrike.eu are gross prices in Polish zloty (PLN).
2. The Customer can choose the following payment methods:
• Electronic and card payments (e.g., Revolut Pay, PayPal, online transfers),
• Traditional bank transfer to the HService bank account,
• Cash or card payment upon pickup in Gliwice.
3. The order for goods (EL TRIKE vehicles, spare parts, accessories) will be processed after payment is received or after selecting the cash on delivery option.
§ 5. Delivery and Collection of Equipment
1. Delivery of EL TRIKE vehicles and parts is carried out within the territory of the Republic of Poland and selected EU countries via courier companies or dedicated transport.
2. Delivery of the EL TRIKE vehicle to the service center and its collection is the responsibility of the Customer, unless the parties individually agree on a door-to-door transport service organized by HService.
3. Upon receipt of the courier shipment with the vehicle or parts, the Customer should check the condition of the packaging and contents in the presence of the courier.
§ 6. Right of Withdrawal (Consumers)
1. The consumer has the right to withdraw from the purchase contract for goods without giving a reason within 14 days of receiving the goods.
2. The declaration of withdrawal should be sent by email to office@hservice24.pl or in writing to: HService, ul. Jagodowa 13c, 44-109 Gliwice.
3. The right of withdrawal does not apply to service or modifications performed in full with the Consumer's express consent before the expiry of the withdrawal period, as well as to goods manufactured according to the Consumer's individual specifications (e.g., custom carving arms or custom-made battery packs).
§ 7. Warranty and Complaints
1. HService provides a warranty for service performed and for new spare parts installed in EL TRIKE tricycles for the period specified in the warranty card or service report (standard 12 or 24 months).
2. Complaints should be submitted by email to office@hservice24.pl, providing a description of the fault, the order/report number, and photos or video footage.
For the www.eltrike.eu platform — EL TRIKE Vehicles and Service
Service Provider / Seller: | HService
Headquarters / Address: | ul. Jagodowa 13c, 44-109 Gliwice, Poland
Tax Identification Number: | 969-166-40-25
Contact / Email: | office@hservice24.pl | Tel: +48 501 448 630
Website address: | www.eltrike.eu
Subject of the service: | EL TRIKE — carving electric tricycle, parts and accessories
§ 1. General Provisions
1. These Terms and Conditions define the rules for using the online store and providing service available at www.eltrike.eu.
2. The owner and service provider of the website is HService, with its registered office at 13c Jagodowa Street, 44-109 Gliwice, Tax Identification Number (NIP): 969-166-40-25, email: office@hservice24.pl, phone: +48 501 448 630.
3. The website specializes in the sale, technical consulting, modifications, and comprehensive servicing of EL TRIKE vehicles (carving electric tricycles) and dedicated components (BMS batteries, controllers, swing and braking systems).
4. Acceptance of these Terms and Conditions is a condition for using the website or placing an order for EL TRIKE vehicle service.
§ 2. Definitions
• Customer / Service Recipient: A natural person with full legal capacity, a legal entity, or an organizational unit without legal personality using the services of the Website.
• Consumer: A natural person entering into a legal transaction with a business not directly related to their business or professional activity.
• Equipment: An EL TRIKE carving electric tricycle, its components, batteries, controllers, or additional equipment submitted for service/repair or sold.
• Service: Repair, inspection, diagnostics, modification, or balancing of the mechanical and electronic systems of an EL TRIKE tricycle provided by HService.
§ 3. EL TRIKE Service Services
1. A service request for an EL TRIKE tricycle can be submitted electronically (e-mail: office@hservice24.pl) or in person at the company's headquarters at 13c Jagodowa Street in Gliwice, after prior arrangement.
2. Before commencing the repair or modification of an EL TRIKE vehicle, HService performs an initial diagnostic and provides the Customer with a cost estimate and estimated completion time.
3. Due to the specific nature of the carving design (tilting systems, elastomers, dedicated batteries, and BMS), replacement parts are performed using original components or high-quality replacements approved by the service technician.
4. The Customer will be notified by phone or email about the pickup or shipment of the repaired EL TRIKE vehicle. Vehicle pickup will take place after payment for the service and parts has been made.
§ 4. Orders and Payments in the Store
1. Prices of goods and services listed on the website www.eltrike.eu are gross prices in Polish zloty (PLN).
2. The Customer can choose the following payment methods:
• Electronic and card payments (e.g., Revolut Pay, PayPal, online transfers),
• Traditional bank transfer to the HService bank account,
• Cash or card payment upon pickup in Gliwice.
3. The order for goods (EL TRIKE vehicles, spare parts, accessories) will be processed after payment is received or after selecting the cash on delivery option.
§ 5. Delivery and Collection of Equipment
1. Delivery of EL TRIKE vehicles and parts is carried out within the territory of the Republic of Poland and selected EU countries via courier companies or dedicated transport.
2. Delivery of the EL TRIKE vehicle to the service center and its collection is the responsibility of the Customer, unless the parties individually agree on a door-to-door transport service organized by HService.
3. Upon receipt of the courier shipment with the vehicle or parts, the Customer should check the condition of the packaging and contents in the presence of the courier.
§ 6. Right of Withdrawal (Consumers)
1. The consumer has the right to withdraw from the purchase contract for goods without giving a reason within 14 days of receiving the goods.
2. The declaration of withdrawal should be sent by email to office@hservice24.pl or in writing to: HService, ul. Jagodowa 13c, 44-109 Gliwice.
3. The right of withdrawal does not apply to service or modifications performed in full with the Consumer's express consent before the expiry of the withdrawal period, as well as to goods manufactured according to the Consumer's individual specifications (e.g., custom carving arms or custom-made battery packs).
§ 7. Warranty and Complaints
1. HService provides a warranty for service performed and for new spare parts installed in EL TRIKE tricycles for the period specified in the warranty card or service report (standard 12 or 24 months).
2. Complaints should be submitted by email to office@hservice24.pl, providing a description of the fault, the order/report number, and photos or video footage.