Terms of service

Service Provider / Seller: | HService
Headquarters / Address: | ul. Jagodowa 13c, 44-109 Gliwice, Poland
Tax Identification Number: | 969-166-40-25
Contact / Email: | office@hservice24.pl | Tel: +48 501 448 630
Website address: | www.eltrike.eu
Subject of the service: | EL TRIKE — carving electric tricycle, parts and accessories

1. These Terms and Conditions define the rules for using the online store and providing service available at www.eltrike.eu.

2. The owner and service provider of the website is HService, with its registered office at 13c Jagodowa Street, 44-109 Gliwice, Tax Identification Number (NIP): 969-166-40-25, email: office@hservice24.pl, phone: +48 501 448 630.

3. The website specializes in the sale, technical consulting, modifications, and comprehensive servicing of EL TRIKE vehicles (carving electric tricycles) and dedicated components (BMS batteries, controllers, swing and braking systems).

4. Acceptance of these Terms and Conditions is a condition for using the website or placing an order for EL TRIKE vehicle service.

1. A service request for an EL TRIKE tricycle can be submitted electronically (e-mail: office@hservice24.pl) or in person at the company's headquarters at 13c Jagodowa Street in Gliwice, after prior arrangement.

2. Before commencing the repair or modification of an EL TRIKE vehicle, HService performs an initial diagnostic and provides the Customer with a cost estimate and estimated completion time.

3. Due to the specific nature of the carving design (tilting systems, elastomers, dedicated batteries, and BMS), replacement parts are performed using original components or high-quality replacements approved by the service technician.

4. The Customer will be notified by phone or email about the pickup or shipment of the repaired EL TRIKE vehicle. Vehicle pickup will take place after payment for the service and parts has been made.

1. Prices of goods and services listed on the website www.eltrike.eu are gross prices, given in Polish zloty (PLN) in the Polish language version and in euro (EUR) in the other language versions. The rules for converting prices into euro are set out in the Online Store Terms and Conditions.

2. The Customer can choose the following payment methods:

3. The order for goods (EL TRIKE vehicles, spare parts, accessories) will be processed after payment is received.

1. Delivery of EL TRIKE vehicles and parts ordered in the online store is carried out within the territory of the Republic of Poland via the DPD courier company. Delivery outside Poland is arranged individually with HService.

2. Delivery of the EL TRIKE vehicle to the service center and its collection is the responsibility of the Customer, unless the parties individually agree on a door-to-door transport service organized by HService.

3. Upon receipt of the courier shipment with the vehicle or parts, the Customer should check the condition of the packaging and contents in the presence of the courier.

1. The consumer has the right to withdraw from the purchase contract for goods without giving a reason within 14 days of receiving the goods.

2. The declaration of withdrawal should be sent by email to office@hservice24.pl or in writing to: HService, ul. Jagodowa 13c, 44-109 Gliwice.

3. The right of withdrawal does not apply to service or modifications performed in full with the Consumer's express consent before the expiry of the withdrawal period, as well as to goods manufactured according to the Consumer's individual specifications (e.g., custom carving arms or custom-made battery packs).

1. HService provides a warranty for service performed and for new spare parts installed in EL TRIKE tricycles for the period specified in the warranty card or service report (standard 12 or 24 months).

2. Complaints should be submitted by email to office@hservice24.pl, providing a description of the fault, the order/report number, and photos or video footage.

3. HService will process the complaint within 14 days of its receipt and will inform the Customer of how it has been resolved.

4. The warranty does not cover mechanical damage resulting from improper use of the tricycle (e.g., overloading the carving system, water ingress into the controller/battery, unauthorised modifications to the electrical system).

1. The controller of personal data processed in connection with the provision of services and sales is HService, with its registered office at ul. Jagodowa 13c, 44-109 Gliwice, Poland.

2. Personal data are processed solely for the purpose of fulfilling orders, providing servicing, accounting and the possible pursuit of claims, in accordance with the GDPR.

3. Detailed rules on data protection and the cookie policy are published on the website www.eltrike.eu under the “Privacy Policy” tab.

1. In matters not governed by these Terms and Conditions, the provisions of Polish law shall apply, in particular the Civil Code and the Consumer Rights Act.

2. The court competent to resolve any disputes with entities that are not consumers is the court having jurisdiction over the registered office of HService in Gliwice.

3. These Terms and Conditions enter into force on the date of their publication on the website www.eltrike.eu.